Acceptable Use Policy

This Acceptable Use Policy (“AUP”) applies to all use of Seshn's API, dashboard, and related services. It is incorporated into our Terms of Service by reference. You are responsible for ensuring that your End Users' activity also complies with this policy.

1. API Usage Standards

Rate Limits and Quotas

• Respect published rate limits and usage quotas at all times.
• Do not circumvent or attempt to bypass rate limits, quotas, or technical restrictions.
• Do not create multiple accounts to increase quotas or avoid enforcement.
• Automated retry logic must implement exponential backoff with reasonable jitter.

Authentication and Security

• Keep API keys confidential. Never expose them in client-side code, public repositories, or browser-accessible locations.
• Do not share API keys between unrelated applications or organizations.
• Use HTTPS for all API communication.
• Do not attempt to access other customers' data, accounts, or resources.

2. Prohibited Uses

Illegal Activity

• Do not use the Service for any unlawful purpose.
• Do not facilitate illegal transactions, services, or activities.
• Comply with all applicable laws — local, state, federal, and international.

Harmful Activity

• No denial-of-service attacks, load testing without consent, or intentional service degradation.
• No introduction of malware, viruses, or malicious code.
• No attempting to exploit vulnerabilities in the Service. If you discover a vulnerability, report it to hello@seshn.net.
• No unauthorized access to systems, data, or networks.
• No interfering with other customers' use of the Service.

Deceptive Practices

• No creating fake bookings or fraudulent appointment data.
• No using the Service to facilitate phishing, social engineering, or impersonation.
• No falsifying booking data or appointment records.

Abuse of End Users

• Do not use booking data to spam, harass, or stalk End Users.
• Do not collect End User data beyond what is necessary for the booking purpose.
• Do not sell or share End User personal data obtained through the API for purposes unrelated to your service.
• Do not use End User contact information for marketing without their explicit consent.

3. Prohibited Content

Bookings and data transmitted through the API must not involve:

• Illegal goods or services.
• Controlled substances, unless the Customer is properly licensed.
• Weapons, explosives, or dangerous materials.
• Exploitation or abuse of minors.
• Human trafficking or forced labor.
• Fraudulent schemes including pyramid schemes, Ponzi schemes, or multi-level marketing scams.
• Services that violate professional licensing requirements.

4. Booking Data Integrity

• Booking data must be accurate and represent real appointments.
• Use sandbox/test mode for development and testing — do not create synthetic bookings on production endpoints.
• Do not use the API to generate artificially inflated usage metrics.

5. Consent and Privacy

• You must have a proper legal basis to process End User data through our API.
• Provide End Users with clear information about how their data is processed, including disclosure of Seshn as a processor.
• Honor End User requests for data access, correction, or deletion.
• If processing sensitive data (e.g., health-related appointments), ensure appropriate safeguards and legal basis are in place.
• If using Seshn to trigger booking confirmations or reminders, comply with applicable communication laws (CAN-SPAM, TCPA, GDPR ePrivacy) and provide opt-out mechanisms.

6. Infrastructure and Performance

• Do not take actions that could degrade service performance for other customers.
• Avoid excessive polling — use webhooks where available.
• Implement proper error handling in your integrations.
• Do not conduct benchmarking or load testing without prior written consent.

7. Enforcement

We may monitor API usage patterns for compliance. Violations are handled as follows:

• Minor violations: warning with a request to remediate.
• Repeated or unresolved violations: temporary suspension of access.
• Severe or intentional violations: immediate termination without notice. This includes illegal activity, security threats, and actions that harm other customers.

No refunds will be issued for service terminated due to AUP violations.

8. Reporting Violations

To report a violation of this policy, contact us at hello@seshn.net. We will investigate reports promptly and maintain the confidentiality of reporters where possible.

9. Changes to This Policy

We may update this Acceptable Use Policy from time to time. Material changes will be communicated via email or dashboard notification. Continued use of the Service after changes take effect constitutes acceptance.